Privacy Policy
At Total Mobile, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data.
By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.
Remember that your use of Total Mobile's Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.
Privacy Policy Table of Contents
What this Privacy Policy Covers
Personal Data
Categories of Personal Data We Collect
Categories of Sources of Personal Data
Our Commercial or Business Purposes for Collecting Personal Data
How We Share Your Personal Data
Tracking Tools, Advertising and Opt-Out
Data Security and Retention
Personal Data of Children
California Resident Rights
Other State Law Privacy Rights
Changes to this Privacy Policy
Contact Information
What this Privacy Policy Covers
This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services.
“Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.
Categories of Sources of Personal Data
We collect Personal Data about you from the following categories of sources:
You
When you provide such information directly to us.
When you create an account or use our interactive tools and Services.
When you voluntarily provide information in free-form text boxes through the Services or through reviews or responses to surveys or questionnaires.
When you send us an email or otherwise contact us.
When you use the Services and such information is collected automatically
Through Cookies (defined in the “Tracking Tools, Advertising and Opt-Out” section below).
If you use a location-enabled browser, we may receive information about your location.
If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.
Third Parties
Vendors
We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
We may use vendors to obtain information to generate leads and create user profiles.
Advertising Partners
We receive information about you from some of our vendors who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.
Social Networks
If you provide your social network account credentials to us, some content and/or information in those accounts may be transmitted into your account with us.
Our Commercial or Business Purposes for Collecting Personal Data
Providing, Customizing and Improving the Services
Creating and managing your account or other user profiles.
Processing orders or other transactions; billing.
Providing you with the products, services or information you request.
Meeting or fulfilling the reason you provided the information to us.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal analytics and product development.
Personalizing the Services, website content and communications based on your preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).
Marketing the Services
Marketing and selling the Services.
Showing you advertisements, including interest-based or online behavioral advertising.
Corresponding with You
Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Total Mobile or the Services.
Sending emails and other communications according to your preferences or that display content that we think will interest you.
Meeting Legal Requirements and Enforcing Legal Terms
Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
Protecting the rights, property or safety of you, Total Mobile or another party.
Enforcing any agreements with you.
Responding to claims that any posting or other content violates third-party rights.
Resolving disputes.
We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.
Privacy Policy Disclaimer for SMS Communication
At Total Mobile, your privacy is our top priority, and we are dedicated to safeguarding it throughout our operations. This notice outlines our policy concerning SMS communication.
Order Confirmation:
Upon placing an order on our website, you will receive an SMS confirmation containing your order details. This message verifies that we have received and are processing your order.
Order Dispatched:
When your order is shipped, we will send an SMS alert with the shipment details. This message will include the shipping carrier and your order's tracking number.
Order Delivered:
Upon delivery of your order, you will receive an SMS message confirming the delivery, including the delivery confirmation.
Marketing and Promotional Messages:
We may send you SMS notifications related to marketing and promotions, such as special offers, purchase suggestions, abandoned cart reminders, or other relevant messages. These notifications aim to enhance your purchasing experience and will only be sent if you have consented to receive this type of SMS service.
Opting Out of SMS Service:
You may opt out of the SMS service at any time by texting "STOP" to the number or shortcode. Once we receive your "STOP" message, we will send an SMS confirmation of your unsubscription. To rejoin, simply sign up as before, and we will resume sending SMS messages to you.
No Sharing of Personal Information with Third Parties:
We do not disclose any personal information or data obtained through SMS communication to third-party organizations. Your information is used exclusively to deliver the requested services and communicate with you regarding your account.
No Location-Based Services:
We do not offer location-based services via SMS communication, nor do we collect or utilize your location data for any purpose.
By choosing to receive SMS communication from Total Mobile, you acknowledge and agree to the terms set forth in this privacy policy notice. If you have any questions or concerns about our SMS communication policy, please feel free to contact us at totalmobile.com/help.
How We Share Your Personal Data
We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a “sale” of your Personal Data. For more information, please refer to the state-specific sections below.
Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:
Hosting, technology and communication providers.
Security and fraud prevention consultants.
Support and customer service vendors.
Product fulfillment and delivery providers.
Payment processors, including Stripe.
Advertising Partners. These parties help us market our services and provide you with other offers that may be of interest to you. They include:
Ad networks.
Analytics Partners. These parties provide analytics on web traffic or usage of the Services. They include:
Companies that track how users found or were referred to the Services.
Companies that track how users interact with the Services.
Parties You Authorize, Access or Authenticate
Third parties you access through the services.
Social media services.